As IT Service desk, I provide technical support to customers on site and remotely. I work towards customer satisfaction and with ability to repair, reinstall and troubleshot technologies like phones, computers, printers, and Software they may be having trouble with.
IT Service desk
Music
Afro Music
American got talent
Intagram
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance.
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
IT Executive
Gardening, reading books, Cover poetry learning scientific facts, singing
Folk, Jazz, Ballads, Blues, Funk, World Music
Documentary, Cartoon
WhatsApp, Facebook